For the latest information about our services and visiting during COVID-19 click here

Information regarding the coronavirus (COVID 19)

Changes to hospital visiting to support measures to prevent the transmission of COVID-19

  • Due to COVID-19 and social distancing we are not allowing any visiting in our hospitals unless in exceptional circumstances. Patients at end of life will be classed as an exceptional circumstance. For all other exceptional circumstances please discuss this with the nurse in charge of the ward over the phone ahead of your visit.
  • Please come alone to outpatient appointments, antenatal appointments/scans or procedures unless you need assistance
  • Only birth partners are allowed to accompany women in labour and there is no visiting by anyone else. One parent at a time is allowed to attend the Neonatal Unit.
  • Anyone who wishes to communicate with their relative via an alternative method, such as mobile phone/face time/Skype is welcome to do so and we have free internet access across the Trust for patients to use. We have also provided phones and Ipads on all wards for patients to use if they don’t have their own device.

The new rules for inpatient visiting and outpatients apply to the Northern General Hospital, Hallamshire Hospital, Weston Park Hospital, Jessop Wing and Charles Clifford Dental Hospital as well as community health buildings, including the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), run by Sheffield Teaching Hospitals.
 

Information about Outpatients

The situation with COVID19 is constantly changing but at this present time we are classing outpatient appointments and procedures as ‘essential contact’ which means all our services are running as normal and patients should attend as planned. This includes patients who are over 70 or in at risk groups unless you have been advised otherwise.

We DO NOT want you to attend if you:

are experiencing any of the symptoms of COVID 19 - new persistent cough or fever/high temperature

• have been in close contact with someone who is experiencing symptoms of COVID 19

• are currently self-isolating

• have cold or flu like symptoms generally


How you can help us limit the spread of COVID-19

Before entering and whilst in the hospital environment please take every opportunity to wash your hands or use hand sanitiser.

• Unless you need assistance please come to your appointment alone if at all possible.

In the next few weeks it is highly likely we will have to change the current position for both outpatients and operations. We are looking at doing more appointments by phone or other technology where appropriate and possible.

Our clinicians are reviewing patients who are due to attend for future appointments and assessing if the benefit of the appointment is outweighed by the risk to the patient. Once we have this information we will decide what appointments will be cancelled, changed to be a telephone appointment or go ahead.

We will provide further information to patients once we know this so there is no need to call us
 

Information on our Relative Support Service to keep in touch with patients during COVID-19


Relative support line:


To request an update on patients during this time of limited visiting, please call 0114 2267167. This must be done by the patients next of kin, or one other identified relative.


The nursing team will then call the relative back the same day with an update on their loved ones condition and this person can then act as the main contact to share this with any wider family.


The relative support line will be open seven days a week from 9am to 6pm and is available for patients with or without COVID-19. The only exception for this is patients on critical care where we ask that relatives continue to liaise with critical care staff for any updates.

Keeping in touch messaging service:


To send a message to a loved one or friend in hospital please email sth.keepingintouch@nhs.net.

The inbox will be checked seven days a week and any messages and photos will be printed and delivered to the patient within 24 hours.

Quaran Cubes:


Quaran cubes can be also be requested by relatives if they feel this would be helpful by speaking to ward staff.

 

Accessibility guides for our hospitals

We have partnered with DisabledGo to create accessibility guides to our hospitals. Find them below:

 

 
 

Additional Information

Finding us

You can find directions and maps to our hospital locations here:

 

Why wait for an operator?

Our new telephone system connects you straight to the ward or department you need.

Simply call:
0114 226 9696
and then state the name of the ward or department when prompted.


 

 
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