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Single Point of Access (SPA)

The Single Point of Access (SPA) is a service that manages patient referrals from health professionals into all community health services. It is available 365 days a year, from 8 am to 10pm.

SPA accepts referrals seven days a week from 0800 to 2200 hours. Between 2200 and 0800 hours calls are transferred to the GP Collaborative (GPC).

Out of these hours calls are answered by the GP Collaborative who are based at the Northern General Hospital.
The team possesses extensive local knowledge and specialist healthcare expertise and has access to up to date information on service capacity so they are able to advice on what service is the most appropriate for patients.
By being able to quickly mobilise support, the service helps to prevent patients being admitted into hospital unnecessarily and supports early discharges. Once referred to a service, confirmation is sent to referrers to ensure they are kept informed of which service is caring for their patients and to enable them to track their progress, if required.


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