Patient Experience Reports

Every quarter the Trust develop a robust report to review the experience of our patients.

Information is gathered from all forms of feedback, patient experience activity and complaints, and brought together to demonstrate areas where we are doing very well and areas which need improvements.

Where the report highlights areas for improvement, a project is established to ensure issues or failings are addressed effectively and efficiently to ensure the Trust is continually improving. These projects are then reviewed in follow-up reports.

The Patient Experience Report is a public document. Each report can be reviewed by clinking on the report date. Reports are also discussed at the Patient Experience Committee, Board meetings and Governors forums to ensure information is reported to the highest level.