Your appointment

 Details of your visit are on your outpatient appointment letter. If you have any queries at all about your appointment date, or if you need to change it, please telephone the number given on your appointment letter.

Please remember to let us know if you have changed your name, address, or your GP, so that we can update our records.

To help us find your appointment record, please have the following information to hand:

• The date you are coming into hospital
• Your hospital number (this can be found on your admission letter and starts with two letters followed by four numbers)

Appointment reminder service

To help reduce the number of wasted appointments we have begun to introduce a telephone reminder service. This is an automated telephone call which will ask you to confirm if you are planning to attend your outpatient appointment or not. Please help us make best use of our time by letting us know if you are unable to attend.

Help us to help you

We want to make sure your visit goes smoothly, so please let us know if you have any special needs before you come into hospital.

Help for people who need an interpreter

If you do not speak English and need to have an interpreter for your appointment, please ask someone who speaks English to telephone the ward or department you are visiting. This telephone number should be on your appointment letter.

Most interpreting is now done via the telephone on the ward or clinic. Only in exceptional circumstances will we offer a face to face interpreter.

Help for the hearing impaired

Most wards in the hospital have portable loop systems available. Please feel free to ask a member of staff if you would like to use the system.

The hospital also has a Type Talk system. If you want to use this, speak to any member of staff. To use Type Talk remember to dial 18001 before the number you are calling and always include the area code 0114.

We are also able to arrange for sign language interpreters, if you need one please let the staff at the clinic know and they will arrange this for you.

Information in other formats

All of our patient information leaflets can be made available on request in alternative formats including Braille, large print, audio, electronically and other languages. 

For further details speak to a member of staff or email: alternativeformats@sth.nhs.uk