Patients & visitors

Public and patient involvement strategy

We are committed to working in partnership with patients to improve our services and work with them to provide the best possible care.

Patient and public involvement is about building relationships with people. This takes time, effort and commitment.  Our aim is to to talk to and consult with the communities we serve about what matters to them, and to be led by this feedback to continuously improve the service we provide.

How can I get involved?

You can get involved by providing feedback, becoming a member or voltuneering your time. For more information on those opportunities see below:

Care 2035

We want to look ahead and plan how we develop the care we deliver today, into the care we want to deliver in the future. We’re calling this Care 2035. We want to hear what matters to you. To find out more and have your say, click here.

As part of our commitment to work in partnership with our patients and the communities we serve, we have developed an Engagement Network. We know some people find it difficult to provide feedback on our services through our traditional methods of engagement and we hope that this new network will help more people to give us their views.

The Engagement Network aims to build better links with local communities by connecting with established community groups, support groups, charities or other organisations. These groups can advocate for their members and provide valuable feedback to the Trust to help us to hear the voices of all the people we serve.

If you are a member of a local group who may like to be involved, please contact sth.engagement@nhs.net

We have run six projects through our Engagement Network. We have gathered feedback from a range of local community groups and have been out to visit and speak to groups of people across the city. We also gather feedback through surveys to make sure we hear from as many people as possible.

In 2024, we spoke to people about their experiences of communicating with the hospital. We asked about our letters, leaflets, emails, texts and telephone calls.  You can see a summary of what we found out and what actions we recommended here.

In 2023, we completed a project gathering feedback from people with Learning Disabilities, or Autism, and their carers, about experiences of hospital care. A big thank you to all the groups and individuals who gave their feedback! We heard from over 50 people about their experiences of hospital and what was important to them. Click here below to find out about the feedback and the recommendations we are considering as a result.

In 2023, we worked in partnership with Sheffield Carers Centre, Sheffield Young Carers and other groups to develop our Carer’s Passport. You can see what we learned from the feedback here. Thanks to all your feedback, our Carer’s Passport was launched at the Trust in April 2024.  You can find out more about the Carer’s Passport, as well as information and support for unpaid carers here.

In 2022 we asked patients who had used our maternity services at the Jessop Wing about their experiences and this feedback was used to help create a detailed action plan to make improvements. Click here to find out more.

In 2021/2022 we asked about your experiences in our Accident and Emergency Department at the Northern General Hospital. Click here to find out about the feedback and the recommendations we are considering as a result.

In 2019/2020 we asked about your views on our flexible visiting policy for people visiting inpatients who stay at the hospitals. Click here to view what we found out and the recommendations we are considering as a result of the feedback.