Patient experience
Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.
Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.
The Patient Advice and Liaison Service (PALS) is here to help if you have a question about, or on behalf of, a patient’s care. The team can help with a wide range of issues or direct you to another service if that's more appropriate. Please click here for more information
The Patient Advice and Liaison Service (PALS) is here to help if you have a complaint about your or on behalf of someone. The team can help with a wide range of issues or direct you to another service if that's more appropriate. Please click here for more information.
Should you wish to give feedback and don’t need a reply, you can fill in a comment card. Our comments cards can be obtained in most departments and wards. These are quick and easy to fill in. You can either give it to a member of staff or hand it in to the nearest Reception desk. These comments allow us to improve our services for patients. For more information please click here.
At Sheffield Teaching Hospitals we want to ensure that you have the best possible experience. Patients, carers, friends and family are welcome to leave feedback at any point. Your feedback will help us to improve our hospital services and celebrate our successes with those members of staff who looked after you.
One way to give feedback is through the Friends and Family Test (FFT). Please click here for more information.
We are committed to working in partnership with patients to improve our services and work with them to provide the best possible care.
Patient and public involvement is about building relationships with people. This takes time, effort and commitment. Our aim is to to talk to and consult with the communities we serve about what matters to them, and to be led by this feedback to continuously improve the service we provide. Please click here for more information.
If you provide unpaid support to a family member or friend and they are unable to cope without your support, you are a carer.
We recognise and value the huge support that unpaid carers give to relatives, partners and friends. Carers can be any age, including children and young people (known as young carers).
Carers provide support in many circumstances, perhaps due to illness, frailty, a disability, Dementia and mental health conditions. This may be longstanding or a sudden, unexpected new diagnosis that requires support to manage. Please click here for more information.
