Online

In partnership with Access PaySuite, Sheffield Teaching Hospitals NHS Foundation Trust can accept payment online using a secure site to facilitate payments to be made to us in a more convenient way. When making a payment please ensure you include relevant information for the payment you are making.

Payments can only be made using GBP. Please click here for the Access PaySuite site where you can enter your card details. Access PaySuite will then process the transaction on behalf of the Trust.

A payment confirmation email will be sent once the process is complete to confirm the payment has been successful.  It is recommended that you keep this for your records.

By telephone

For paying Invoices, there is also a touchtone phone number available on 0161 621 4132

Contact the team

Should you have any problems or queries, please contact the relevant team, as detailed below:

Office hours: Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 4.30pm

For Invoice and Pre-Payment queries please contact the Accounts Receivable Team using the details below:

Telephone number: 0114 226 6076

Email: sth.finance.salesledger@nhs.net

If you are experiencing difficulties making a payment online or have any issues with “Other Payments” please contact us using the details below:

Telephone number: 0114 226 6528

Email: sth.onlinepaymentenquiries@nhs.net

Request a refund

For invoice and advanced payment refunds (overseas and private patients only), please contact the Accounts Receivable Team.

For all other refunds, please contact the department direct.  If you have any problems in contacting the relevant department, please email sth.onlinepaymentenquiries@nhs.net

The appropriate team will collect your details to submit a refund request to Finance, who will process it after verification. PaySuite will notify you once the refund is issued.