Electronic Patient Letters

Sheffield Teaching Hospitals can now send electronic letters to you via email.

From 19 September 2022 all letters sent to you by email after opting-in will be protected with the same 4-digit passcode for each individual patient. The change has been made to make it easier for patients to access and print letters sent by email.

This code will still be texted to you each time we send you a letter by email. If the code has not been texted, please try the code from any letter sent to you after 19 September 2022. This code is generated at random and cannot be changed by patients or Trust staff.

Letters sent before this date will be encrypted with the same random 4-digit passcode that was previously texted to you.

What do I need to do to receive letters electronically?

We need a valid email address and mobile phone number stored in your record to send letters via email. For security we will also ask you to validate your contact details.

When next in contact with Sheffield Teaching Hospital about an appointment please provide us with your email address and mobile phone number so we can send you the validation request.

What if I don’t have an email address and/or mobile phone?

If we don’t have an email address or mobile phone number for you, or the email address/mobile number is invalid, you will continue to receive letters in the post.

FAQs

What if you haven’t received the passcode texted to you?

Try the last passcode texted to you, this will be the same one to access your letter

If the passcode doesn’t work?

Try re-entering the 4-digit passcode.

My PDF reader is prompting me for a password?

Enter the 4-digit passcode texted to you – some PDF readers refer to the encryption as a password.

What if my passcode still isn’t working?

Contact us using the telephone number provided in the email and text we have sent you – the team should be able to relay the passcode over to you.

What if I want to print my letter?

You can print your letter – enter the passcode when prompted to print the letter.

What can I do if I still can’t access my letters?

If you cannot access your letters sent by email contact us using the number on the text or email we have sent you. The team can request your letters to be sent by post only.