16 May 2017

Sheffield podiatry services retain top customer service mark

Podiatry team pick up excellence in customer service award for 19th year running

Sheffield Teaching Hospitals’ podiatry service has retained its prestigious Customer Service Excellence Standard for the 19th year running.

The Sheffield Podiatry Services’ team provide a range of treatment for people with foot problems at NHS centres and clinics throughout Sheffield, including treatments for patients with acute foot conditions, nail surgery and regular clinics for patients with diabetes and rheumatology who are more susceptible to foot damage and pain.

The team are one of only a handful of services in Sheffield to hold the Government-accredited mark, which recognises best practice in customer service.

During a two-day annual assessment, the team were praised for providing excellent patient care and their continual commitment to putting patients at the heart of their services. Feedback from patients was also extremely positive.

Dr Lisa Farndon, who leads on customer care for the service, said: “We are really proud to hold this prestigious customer service quality standard and it demonstrates what a dedicated team we have working in Sheffield Podiatry Services. This year the service was fully compliant with all elements of the standard, and was given two compliance plus elements which means we are doing even more than this stringent Standard requires us to deliver efficient, effective, excellent, equitable and empowering services for patients with foot problems.

“The assessor was really impressed with everyone and with our consistently high patient satisfaction scores, Friends and Family test results and with the comments and compliments that we regularly receive from patients. The assessor also spoke to many patients all of whom said they were happy with the service that they receive.”

The strengthening of the Research Strategy for the Combined Community and Acute Care Group with the introduction of a more robust research infrastructure was also praised.

Go back
Rate this page: