“Efficient, caring and engaging”- high praise for Sheffield Teaching Hospitals staff during hospital visit
Cathy Jessop, 70, has praised staff for their high standard of care and compassion after she attended an appointment at the Royal Hallamshire Hospital and another at Jessops earlier this month. She has praised staff for ‘going above and beyond’ to re-arrange her appointments for the same afternoon and making her visit to the hospital as easy as possible.
She said: “I live on the outskirts of Sheffield, so I wondered if it was possible to be seen earlier at the breast screening clinic, thus saving the cost of two trips. The reception staff were amazing. They rearranged the day I was due to attend- it was so well timed that I had a comfortable walk over to my next appointment and was not rushed.
“On the morning of my appointment, I realised that breast screening was on the same floor as blood tests, and I needed my bloods doing before my other clinic appointment. So, I contacted them too. Dr Allahabadia and his secretary could not have been kinder and I really appreciated them sorting the blood tests at such short notice. Three trips to hospitals now all on the same afternoon – amazing! The NHS working at its very best.
“The lady who performed the breast screening was exceptional - a great ambassador for the hospital. Efficient, caring, engaging- I felt very cared for, as if I was the only patient they had to see.
“I believe you could not get any better care no matter how rich you are. Their attitude made a huge difference.”
After her breast screening appointment, Cathy made her way over to the clinic at Jessops.
She continued: “I confess I was extremely anxious about this appointment and the day could have gone wrong at many points already but it had not, it had been perfect!
“Lisa, the nurse who greeted me was by my side throughout my consultation with Mr Farkas. She certainly made all the difference. I would not have known that I was not the only patient she had that day, I felt that in her very manner she was 'there for me'. She was engaging, understanding, funny as well as another excellent ambassador for the hospital.
“All of the staff I met were incredible and they each in their way helped me through what was a very, very difficult day to face. I remain eternally grateful to Sheffield Teaching Hospitals for everything.
"I lead a very active lifestyle and have recently completed an abseil of Miller’s Dale Viaduct. I also competed in Race for Life’s Pretty Muddy race in 2021 to raise funds for Weston Park Cancer charity. Keeping active is my goal and the NHS most definitely help me to stay healthy. Thank you.”
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