Temporary planned disruption to MyPathway digital app from 9th July
2 July 2025
Patients who use the MyPathway digital app to help manage their overall healthcare communications are being advised of a temporary planned disruption to certain functions of their app from Wednesday 9 July.
As of next Wednesday, patients using the digital service will experience temporary disruptions to their normal MyPathway app service. While information will still be accessible, appointment updates and reminders will not appear after 9pm due to a new computer system being installed at Sheffield Teaching Hospitals NHS Foundation Trust.
Patients who use the app are assured that if there are any changes to their planned appointments during this period, they will be contacted by phone or letter, rather than through the app. All patients using the MyPathway app will be notified as soon as it is working fully again.
During this period, patients who use the MyPathway app will continue to have access to the following features:
- Ability to log in and view information already available in the app
- Completion of questionnaires and forms
- Access to helpful resources and information
However, some functionalities will be temporarily affected, including:
- New, updated, or cancelled appointments will not be displayed correctly
- Appointment reminders will be temporarily suspended
- New updates will not appear on your timeline
Once the new system is live, there may be a short period where some appointment messages arrive late or reference appointments that have already occurred.
Patients with urgent appointment queries are encouraged to contact their clinic or the relevant hospital department directly, using the details provided in their appointment letters.
Patients using the app can email sth.mypathwayepr@nhs.net or visit the MyPathway section of the Sheffield Teaching Hospitals website should they require further support or advice during this period.
