Using your personal information to request feedback on our services

 

The Trust values your feedback and undertakes a number of surveys to get a better understanding of the experience of our patients and those important to them in order to improve services. To do this we may pass your contact details to our approved surveys contractor and you may be asked for feedback via text message, telephone, email or letter. You will never be contacted for any reason other than in relation to our services and your care. Participation in surveys is voluntary and all feedback provided is anonymous and confidential and will not affect any future care.

If you do not wish to participate in a survey then please contact our Patient Advice and Liaison Service on 0114 271 2400 or sth.pals@nhs.net

Carers/next of kin

As part of a patient’s health record, we record next of kin and, where relevant, carers’ details. There may be occasions where we will contact them for the sake of clinical audit—for example, the National Audit of Care at the End of Life (NACEL).

You can also give feedback online by clicking here
 

 

 
 

Additional Information

 
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